Location:
Amelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job Description:
To service and maintain the cleanliness of all public areas including public and associate restrooms, lobbies, and executive offices in accordance with Omni Standards.
Responsibilities:
Essential Functions:
- Clean and maintain cleanliness of locker-rooms to include but not limited to steam rooms, showers, saunas, toilets, lockers, sinks, floors, carpets, mirrors, and countertops.
- Clean and maintain fitness center and tennis pro shop to include but not limited to: exercise equipment, floors, mirrors, countertops, and pool deck area
- Cleaning all areas of facilities, keeping a tidy workspace, while engaging with guests and members.
- Maintaining a positive and effective operation and engaging with each member on a personal basis.
- Keep gym and storage room orderly and clean.
- Keep Supervisor appraised of re-ordering needs
- Clean Fitness machines as needed.
- Re-stock towels as needed.
- Maintain cleanliness of locker-rooms, fitness center, tennis pro-shop, and pool deck area.
- Maintain inventory of cleaning supplies.
- Daily use of time clock.
- Work with other front desk staff to maintain a working schedule.
- Work holidays and events and special programs as scheduled.
- Proper handling of keys with access to Health and Fitness Center and Tennis Pro Shop
- Ability to work early mornings and evenings.
Hotel Specific Functions:
- Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
- Have a thorough understanding of Omni Hotels culture, rules, and regulations.
- Answer phones using the proper "Moments of Service" scenario.
- Provide guests with cheerful, personable, efficient service.
- Responsible for a clean and professional appearance of uniforms
- Fully understand and implement "Moments of Service" and “Power of Engagement.”
- Interact with every guest using Omni Standards
- Knowledgeable about all hotel amenities and property specifics
- Actively participate in the assurance of the safety of all guests
- Treat everyone, supervisors, staff and guests with courtesy and respect always
Qualifications:
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Tools and Equipment:
- First aid equipment. Fitness equipment, Pool filters and chemicals, pool lifts, and basic tools, janitorial equipment, and cleaning equipment.
Required Skills:
- Excellent customer service skills.
- Must be able to move up to 50 pounds.
- Must be able to see, hear and communicate.
- Must be able to stand for extended periods of time and walk long distances.
- Enthusiastic, willing to learn, outgoing, friendly & professional.
- First Aid/CPR/AED certified.
Preferred Skills:
- Experience or interest in fitness and/or retail clothing sales.
- Excellent communication and organizational skills.
- Ability to work in high traffic areas and give service to several customers at one time.
- Able to multitask under high business levels.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
